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Wholesale Trading Terms

These terms and conditions apply to any goods we sell you, and it overrides any inconsistent terms or conditions in any purchase orders or other documents you use (unless we specifically sign a document agreeing otherwise). You accept these terms and conditions by placing an order with us.

CONDITIONS OF PURCHASE

  1. All items purchased remain the property of ONEgroup until paid in full.
  2. Damages or discrepancies will only be recognised if notified within 48 hours of delivery.
  3. New Wholesale Account applicants are required to complete a Wholesale Account Application form in full.
  4. Wholesalers who trade outside of our trading terms will forfeit their account facilities.
  5. The minimum order value is $500, discounted value (excluding tax).
  6. If special delivery is required on any orders the Wholesaler may be responsible for the difference in cost of shipping the order via ONEgroups preferred method to the Wholesaler preferred method.
  7. Orders over $4,500 /£2,000 wholesale (excluding tax) may incur additional shipping charges.
  8. Wholesale Stores purchase directly from our ONEgroup Wholesale online ordering facility and receive a 40% discount off the recommended retail price.
  9. A freight cost of $15.00 will apply to orders under $150, discounted price (excluding tax).  This is subject to change during promotional periods.  Please refer to the terms and conditions of the promotion.
  10. Orders $150 and over, discounted price (excluding tax) are shipped free of charge. This is subject to change during promotional periods.  Please refer to the terms and conditions of the promotion.
  11. Only those products which are in stock will be available for purchase
  12. ONEgroup reserves the right at any time prior to shipment to make changes to the quantities ordered by removing items or reducing the quantity originally ordered.  Refunds will be provided to cash account holders.
  13. Out of stock goods will not be back-ordered.
  14. ONEgroup products can not be modified in any way for resale or distribution. If you are unsure about product usage, please contact our team to discuss further.

Wholesalers may purchase and supply for other stores under the following conditions:

  1. All stores must be owned by the Wholesaler purchasing the products.
  2. ONEgroup must be advised in writing (wholesale@one.organic) of all stores the Wholesaler is supplying.
  3. All additional freight, duties, taxes etc must be borne by the Wholesale on-selling the goods (only in approved countries)
  4. ONEgroup reserves the right not to supply goods to those who do not fulfil the conditions outlined above. Change of Ownership.
  5. ONEgroup must be notified straight away in writing in the event of any change of ownership of the Wholesaler.

PRICING POLICY

  1. Prices are subject to change without notice.
  2. Recommended Retail Prices are a guide only.
  3. Unless otherwise stated the quoted prices for the goods are in Australian dollars and are exclusive of Goods and Services Tax (GST).
  4. All prices are quoted in Australian dollars.
  5. We will provide you with a tax invoice showing the applicable GST if applicable to your invoice.
  6. The quoted prices for the goods do not include delivery fees for the goods, and therefore you agree to pay the fees for the delivery of the goods as calculated by us at the time of your placing an order.
  7. The prices listed are per item.

TESTER POLICY – PLEASE NOTE DUE TO THE COVID-19 PANDEMIC OUR TESTER POLICY HAS BEEN TEMPORARILY SUSPENDED

  1. When ordering products by the quantity of 5 or more units, a tester may be purchased. Testers are labelled as “Tester” and are only available to retailers with a retail storefront.
  2. A Tester item can be purchased at 70% off the Retail Price.
  3. The maximum amount of testers per product type per order is 1 (one).
  4. Testers must be included in the same purchase order.
  5. Individual testers are not available for purchase. Products eligible for the tester program are listed in this document:- Eligible Testers
  6. ONEgroup reserves the right to change the terms of this tester policy without prior notification.
  7. Fair Use Policy:- Testers are supplied at 70% off Retail Price under the Wholesale Trading Terms. We reserve the right to remove any ineligible tester items purchased.

PAYMENT POLICY – 30 DAY CREDIT ACCOUNT

  1. AUSTRALIA ONLY - If a Wholesaler wishes to open a 30-day credit account with ONEgroup, they must complete the application in full. The Finance Department will cross-check all credit references so it is important to ensure your retail outlet provides valid references from businesses and suppliers. Otherwise, the credit request will be declined and your account will be approved on a cash basis or credit card basis only.
    INTERNATIONALLY: Only Credit Card orders are accepted for payment at this time.
  2. Credit Account Wholesalers are required to pay for their first order in advance in full and all subsequent orders are also full payment in advance until the account has been approved.
  3. ONEgroup will accept payment via Credit Card (Visa, Mastercard, AMEX), PayPal via an online payment link (please email us to request your link) or via Direct Deposit;
    Bank Account Details for Direct Deposit
    ORGANIC AND NATURAL ENTREPRENEURS GROUP P/L
    BANK:- NATIONAL AUSTRALIA BANK
    BSB:- 084-004
    A/C:- 63-034-5206

    Please include your store name or invoice number as a payment reference. You can also email us a remittance advice receipt to wholesale@one.organic.
  4. Wholesalers who have an approved credit account are required to pay all invoices within 30 EOM terms. Any Wholesale who does not pay an invoice within payment terms will incur an interest charge of 2% per month or part thereof and may be required to pre-pay the next purchase.
  5. ONEgroup reserves the right to withdraw credit facilities at any time at its sole discretion

PAYMENT POLICY – CASH ACCOUNT

  1. Payment is required at the time of order placement.
  2. ONEgroup will accept payment via Credit Card (Visa, Mastercard, AMEX), PayPal via an online payment link (please email us to request your link) or via Direct Deposit;
    Bank Account Details for Direct Deposit
    ORGANIC AND NATURAL ENTREPRENEURS GROUP P/L
    BANK:- NATIONAL AUSTRALIA BANK
    BSB:- 084-004
    A/C:- 63-034-5206

    Please include your store name or invoice number as a payment reference. You can also email us a remittance advice receipt to wholesale@one.organic.

ORDERING AND DESPATCH

  1. Orders can be placed via ONEgroup’s Wholesale online ordering facility. (Please contact us at wholesale@one.organic for more information).
  2. Orders can also be received via fax or email at any time.
  3. Orders are processed and dispatched Monday through Thursday, in the order in which they are received.
  4. Our orders are usually despatched within 24-48 hours and delivered on business days (Monday through Friday, excluding public holidays).
  5. From the time you place your order online, most orders will be delivered within 5-12 business days, depending on the delivery location and courier company. High volume production periods may delay the delivery of your order.

STOCK RETURNS

  1. Wholesalers have the right to return any faulty products OR products dispatched in error by ONEgroup OR where goods have been broken in transit (dispatched from ONEgroup).
  2. ONEgroup must authorise all returns before the goods can be sent back to the ONEgroup Warehouse in Australia. (Email the Office at wholesale@one.organic).
  3. The product that has been authorised for return and replacement must be received within 14 days from the original request date together with proof of purchase (copy of relevant ONEgroup invoice) AND, for security reasons, failure will result in goods not being accepted and the authorised return will be deemed null and void.
  4. Only products approved for return will be accepted by ONEgroup. Any unauthorised product shall be returned to the Wholesaler.
  5. ONEgroup Pty Ltd will pay the return freight for faulty products OR products dispatched in error by ONEgroup OR where goods have been broken in transit (dispatched from ONEgroup).
  6. Please retain broken parcels until authorised by ONEgroup Pty Ltd as the courier company may require them for insurance purposes.
  7. Return stock will not be replaced where poor packaging by the Wholesaler results in goods being broken in transit.

RETAIL CUSTOMERS

  1. Wholesalers are required to satisfy ONEgroup’s Retail Customer Refund Policy of a 15-day, 100% money-back guarantee promptly and courteously. Failure to do so is a serious violation of Company Policy and may result in the cancellation of the Wholesaler’s account.
  2. If a Retail Customer wants to return a product within 15 days of purchase, the Wholesaler that sold the product must refund the full price. The Retail Customer must provide the Wholesaler with a copy of the original sales receipt showing the date of purchase. The Wholesaler is then required to email ONEGroup at wholesale@one.organic to be issued with a credit note for the purchase cost of the returned item.
  3. If ONEgroup requires the product to be returned for quality control purposes, ONEgroup Pty Ltd will pay the return freight.
  4. Only products approved for return will be accepted by ONEgroup. Any unauthorised product shall be returned to the Wholesaler.
  5. Return stock will not be replaced where poor packaging by the Wholesaler results in goods being broken in transit.
  6. If it is determined that the product was returned because of misrepresentation of the product, the Company will not replace the product.

These Terms and Conditions apply to every sale by ONEgroup to its Wholesales.