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Delivery Policy

CHRISTMAS DELIVERY CUT-OFF DATE

Christmas deliveries may be affected by factors beyond our control, such as customs delays, postal disruptions and COVID-19 restrictions; we recommend you place your order before the following date in order to receive your parcel by Christmas

International Customers:- 2nd December 2022

Australian Customers:- 9th December 2022

We will continue to despatch orders after the above date and right through the Christmas period.

Should you have any questions or concerns please feel free to contact support@one.organic

We hope you have an enjoyable lead-up to the holidays! 

SHIPPING DISPATCH & PROCESSING

We process and dispatch orders from our Australian warehouse Monday through Thursday, in the order in which they are received.

From the time you place your order online, most orders will be delivered within *5-12 business days, depending on the delivery location and courier company.

Upon dispatching your order, we will provide you with tracking details via email.

*Expected Delivery delays. - Deliveries times have been substantially impacted globally. Unfortunately, these delays are beyond our control, such as customs delays, festive season postal disruptions, severe weather events & COVID-19 restrictions, we do ask for your patience and cooperation in these circumstances.

For further information regarding the delays please see the following Customer Updates from our delivery partners.

Australia Post - https://auspost.com.au/service-updates/current-covid-19-impacts

Aramex - https://www.aramex.com.au/our-services/service-updates/

TRACKING YOUR ORDER

Your Consignment ID number is provided to you on your order shipment confirmation email.  This can be used to track your package online via our delivery partners tracking sites.  Should you have any queries regarding your delivery please contact the courier by submitting an online enquiry.

Consignment ID's can also be tracked via the Australia Post website or the Aramex Australia website, depending on which company delivers your order.