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Delivery Policy

CHRISTMAS BREAK/DELIVERY INFORMATION

As we approach the end of 2024, we want to express our heartfelt gratitude for your support throughout the year. It has been truly appreciated!

To ensure you receive your orders in time for Christmas, please note these important dates:

* International Shipping (outside Australia): Place your order by Thursday, 5th December
* Domestic Shipping (within Australia): Place your order by Friday, 13th December (Yes it’s Friday the 13th, so if you feel spooked, please order by the 12th :)

Holiday Closure: Our office and production facility will be closed from Tuesday, 24th December, reopening on Thursday, 2nd January.

We're here to help! If you have any questions or concerns, please don't hesitate to reach out to us at support@one.organic.


From all of us we wish you and your loved ones a joyous holiday season filled with warmth and happiness.


Thank you for being a part of our journey in 2024. We look forward to a wonderful 2025.

SHIPPING FEE

A $12.00 standard shipping fee is charged on orders under $109 Retail.

We also offer Express Post shipping for any value order for $19.99.  Please select the Express Post option during checkout.

Express Post Note
Please note: All express post orders will be processed as per Australia Post Express Post parcel and will be subject to Austalia Post delivery times.  Express Post does not mean your order is processed at the front of the queue on our end.  Thank you

SHIPPING DISPATCH & PROCESSING

We process and dispatch orders from our Australian warehouse Monday through Thursday, in the order in which they are received.

From the time you place your order online, most orders will be delivered within *5-12 business days, depending on the delivery location and courier company.

Upon dispatching your order, we will provide you with tracking details via email.

*Expected Delivery delays. - Deliveries times may be impacted globally. Unfortunately, these delays are beyond our control, such as customs delays, festive season postal disruptions, severe weather events & COVID-19 restrictions, we do ask for your patience and cooperation in these circumstances.

For further information regarding the delays please see the following Customer Updates from our delivery partners.

Australia Post - https://auspost.com.au/service-updates/current-covid-19-impacts

If you're not at home, Australia Post will notify you via the AusPost app, email, or SMS*. If your parcel has not been successfully matched to your MyPost account, Australia Post will leave a card.

Aramex - https://www.aramex.com.au/our-services/service-updates/

TRACKING YOUR ORDER

Your Consignment ID number is provided to you on your order shipment confirmation email.  This can be used to track your package online via our delivery partners tracking sites.  Should you have any queries regarding your delivery please contact the courier by submitting an online enquiry.

Consignment ID's can also be tracked via the Australia Post website or the Aramex Australia website, depending on which company delivers your order.

WHAT TO DO WHEN YOUR ORDER ARRIVES WITH DAMAGED/LOST ITEMS

  1. Take a photo of the box, contents, packing slip and any damage on the goods.
  2. Do not discard any items and box as it might be required to inspect by post office/courier.
  3. Contact your local post office and ask a damage report
  4. Send us all above details to support@one.organic