SHIPPING DISPATCH & PROCESSING
We process and dispatch orders from our Australian warehouse Monday through Thursday, in the order in which they are received.
From the time you place your order online, most orders will be delivered within *5-12 business days, depending on the delivery location and courier company.
Upon dispatching your order, we will provide you with tracking details via email.
*Expected Delivery delays. - Deliveries times have been substantially impacted globally. Unfortunately, these delays are beyond our control, such as customs delays, festive season postal disruptions, severe weather events & COVID-19 restrictions, we do ask for your patience and cooperation in these circumstances.
For further information regarding the delays please see the following Customer Updates from our delivery partners.
Australia Post - https://auspost.com.au/service-updates/current-covid-19-impacts
If you're not at home, Australia Post will notify you via the AusPost app, email, or SMS*. If your parcel has not been successfully matched to your MyPost account, Australia Post will leave a card.
TRACKING YOUR ORDER
Your Consignment ID number is provided to you on your order shipment confirmation email. This can be used to track your package online via our delivery partners tracking sites. Should you have any queries regarding your delivery please contact the courier by submitting an online enquiry.
WHAT TO DO WHEN YOUR ORDER ARRIVES WITH DAMAGED/LOST ITEMS
- Take a photo of the box, contents, packing slip and any damage on the goods.
- Do not discard any items and box as it might be required to inspect by post office/courier.
- Contact your local post office and ask a damage report
- Send us all above details to firstname.lastname@example.org